Returns & Exchanges

Your satisfaction matters to us.

Due to the personal care nature of our products, returns and exchanges are only accepted if the product is unopened, unused, and in its original packaging.

Return Eligibility:
You may request a return within 7 days of receiving your order if:

The product is unopened
The product is unused
The packaging is in its original condition
The return request is approved by our customer care team

Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns or exchanges for opened, used, or damaged products after delivery.

Damaged or Wrong Items:
If you receive a damaged item or the wrong product, please contact us within 24 hours of delivery with:

Your order number
Clear photos of the product
Clear photos of the outer package

Refunds:
Approved refunds will be processed using the original payment method. Processing time may vary depending on your bank or payment provider.

Return Shipping:
Return shipping fees may apply unless the product arrived damaged or incorrect.

Contact:
For return or exchange requests, please contact:

support@nordenlea.com