Policies

Last Updated: June 2026

This page includes NORDEN Lea policies for privacy, shipping, returns, refunds, and website terms.

Privacy Policy

At NORDEN Lea, we respect your privacy and are committed to protecting your personal data.

When you use our website or place an order, we may collect the following information:

Full name
Mobile number
Email address
Shipping and delivery address
Order and purchase details
Payment information processed through approved payment service providers
Information you provide when contacting customer care

We use this information to:

Process and fulfill orders
Ship products and track deliveries
Communicate with customers about orders and support requests
Improve our website and customer experience
Send promotional messages only when the customer agrees to receive them
Prevent fraud or unauthorized activity

NORDEN Lea does not sell, rent, or share customer personal data with third parties for commercial purposes.

Your data may only be shared with trusted service providers when needed to complete your order, such as payment gateways, shipping companies, ecommerce service providers, or official authorities when required by law.

Customer Rights

Customers may request access to their personal data, correction of inaccurate data, deletion of personal data when legally possible, or objection to marketing use.

For privacy requests, contact us at:

support@nordenlea.com

Shipping Policy

At NORDEN Lea, every order is prepared with care to ensure your products arrive safely and beautifully.

Order Processing

Orders are usually processed within 1 to 3 business days after payment confirmation.

Delivery Time

Delivery within Saudi Arabia usually takes 2 to 7 business days, depending on the city, delivery address, and shipping company.

Order Tracking

Once the order is handed over to the shipping company, the customer will receive a tracking number to follow the shipment until delivery.

Shipping Fees

Shipping fees are calculated at checkout based on the customer location and order details.

Customer Responsibility

The customer is responsible for entering complete and accurate shipping information.

NORDEN Lea is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete customer information.

Returns & Refunds

Due to the nature of beauty and personal care products, opened or used products cannot be returned or exchanged for hygiene and safety reasons.

Customers may request a return or exchange within 7 days from the date of receiving the order only in the following cases:

The wrong product was received
The product arrived damaged
The product has a manufacturing defect
The order is missing an item or contains an incorrect item

Return Conditions

To accept a return or exchange request, the following conditions must be met:

The product must be unused
The product must be unopened
The product must be in its original packaging
Proof of purchase must be provided
Clear photos of the product and packaging may be requested

Refunds

After the return request is approved and the returned product is inspected, the refund will be issued to the original payment method.

Refund processing may take 7 to 14 business days, depending on the bank or payment service provider.

Return Shipping

Return shipping fees may apply unless the product arrived damaged, incorrect, or defective.

Terms of Service

By accessing our website or placing an order, you agree to NORDEN Lea terms and policies.

Prices and Taxes

All prices displayed on the website are in Saudi Riyals and include VAT unless stated otherwise.

Orders and Payments

Orders are confirmed after successful payment.

NORDEN Lea reserves the right to cancel or refuse any order if incorrect information, payment issues, suspected misuse, or product availability issues occur.

Products

We do our best to display product images, descriptions, sizes, and details accurately.

Product colors, packaging, or appearance may vary slightly due to screen settings, photography lighting, or product updates.

Product Use

Products must be used according to the instructions provided on the packaging or product page.

NORDEN Lea is not responsible for any damage, irritation, or issue caused by misuse, incorrect application, or use contrary to the provided instructions.

Offers and Discounts

NORDEN Lea reserves the right to modify, suspend, or cancel any offer, discount, or promotion at any time without prior notice.

Website Content

All images, designs, logos, text, product descriptions, and content published on the website are owned by NORDEN Lea.

They may not be copied, used, reproduced, or republished without prior written permission.

Policy Updates

NORDEN Lea may update these policies at any time.

Any changes will become effective once published on the website.

Contact

For questions about orders, shipping, returns, refunds, privacy, or product information, contact us at:

WhatsApp:
+966 503090088

support@nordenlea.com

Website:
www.nordenlea.com