Frequently Asked Questions

How can I place an order?
You can place your order directly through our website. Choose your products, add them to your cart, and complete checkout.

Are NORDEN Lea products suitable for daily use?
Most NORDEN Lea products are designed for daily beauty rituals. Please check the usage instructions on each product before applying.

Can I use the body scrub every day?
We recommend using the body scrub 1–3 times per week, depending on your skin type and sensitivity.

Are opened products returnable?
No. For hygiene and safety reasons, opened or used personal care products cannot be returned or exchanged.

How long does delivery take?
Delivery time depends on your location. Orders inside Saudi Arabia usually arrive within 2–5 business days after processing.

How can I track my order?
Once your order is shipped, you will receive a tracking number by email or SMS.

What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery with your order number and clear photos of the product and package.

Do you ship outside Saudi Arabia?
Shipping options may vary by location. Available shipping methods will appear during checkout.

How can I contact customer care?
You can contact us by email:

support@nordenlea.com