Returns & Exchanges

For hygiene and safety reasons, opened or used beauty and personal-care products cannot be returned or exchanged.

Eligible Requests

You may request a return or exchange within 7 days of delivery if the wrong product was received, the product arrived damaged, it has a manufacturing defect, or an item is missing.

Conditions

• The product must be unused and unopened
• It must remain in its original packaging
• Proof of purchase is required
• Clear photos may be requested

Refunds

After approval and inspection, the refund is issued to the original payment method. Processing may take 7–14 business days depending on the bank or payment provider.

Requests: support@nordenlea.com